Yes, we offer a special discount for first-time buyers! Enjoy 10% off your first purchase with the code TOTO10. Please note that this code does not apply to products that are already on sale, and different discount codes cannot be combined. Our friendly dog, Toto, is thrilled to greet you and is thankful for your support in making his dreams come true. Happy shopping!
What is a pre-order and how does it work?
Pre-Order is an abbreviation for Pre-paid Pre-Order. If you see a "Pre-order" button instead of a "Buy" button on the product card, it means that this product is currently out of stock. However, you can still order this product along with others you are interested in. By placing a "Pre-order," you request that the product be made especially for you. As soon as the pre-ordered product arrives at our warehouse, it will be delivered to our courier service, and you will be notified. The waiting time for a pre-order can be 7-14 working days, depending on the product.
We will do our best to ensure you receive our products as soon as possible so that your pet can enjoy them!
How can I track my order after it has been shipped?
Once your order has been shipped, we will send you an email with the tracking information. This will allow you to see when your package is expected to be delivered. If the delivery time doesn't suit you, you can arrange a more convenient time with the delivery company directly. Alternatively, you can contact us, and we will be happy to assist you.
How long does it take to receive my goods?
We are pleased to inform you that we ship all orders from our pet shop in Croatia. If the product is available, we will dispatch it on the next business day after you place your order. For deliveries within Europe, you can expect your goods to arrive within 3-5 business days.
For orders outside Europe, shipping is available, and we will provide you with detailed information about the delivery time upon processing your order. Please note that during holidays, there may be delays in delivery.
Thank you for your understanding!
How do I return an item? (unused and undamaged)
According to the Consumer Protection Act, goods purchased remotely, ie goods sent by courier service, can be returned (at their own expense, except for exceptions *) no later than 14 days from receipt, only in their original and undamaged packaging with all accessories to our address of with the indication “Return of goods”.
The buyer must notify the seller of the cancellation of the order in writing and the order is considered canceled when the seller receives the written notice. In case of cancellation of the order, the buyer is obliged to return the product to the seller at his own expense.
Along with the goods that meet the refund, a guarantee certificate or a copy of the invoice must be attached, as well as a written notice of termination of the contract with the invoice number to which we can refund (otherwise we will not be able to process the refund).
Return of goods excludes goods on sale, as well as goods that have been used and / or damaged and / or visibly damaged packaging. If the packaging is damaged or some parts are missing, the refund will be denied.
How do I returne an item? (damaged)
You have the right to replace defective products if the product shows that the defect was not caused by improper use, but that the defect occurred in production or packaging. In that case, the return of the goods is made at our expense.
Put the goods intended for return in the original packaging and be sure to enclose an order or invoice with it. Please do not forget to enclose the original documents because without them, unfortunately, it is not possible to replace the goods.
Toto's is not liable to the buyer or recipient for minor damage to products that occurred as a result of delivery of goods through the delivery service (if damage or minor defects do not affect the basic properties and usability of the product).
Toto's does not suit the customer, ie the recipient, if the technical capabilities of the customer’s (recipient’s) equipment are not sufficient for the correct use of the product, and if the customer uses the product inappropriately.
In the event of defects in the product, the buyer may terminate the contract only if he has previously given the seller a subsequent reasonable time to fulfill the contract.
What are the shipping costs?
The shipping cost depends on the destination country of your package. The best way to check the shipping price is to enter your shipping details in the cart, and it will automatically show you the cost. For any additional questions, you can always contact us. Toto is always here for you!